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EXCLUSIVE ART FOR BLACK WOMEN
Frequently Asked Questions
Frequently asked questions
Our Policies
Shipping Policy
We take pride in creating and delivering high-quality products made to inspire and empower. Please review our shipping details below:
Processing Time: All orders are processed within 3–5 business days. Custom or made-to-order items may require additional processing time.
Shipping Time: Standard shipping typically takes 5–7 business days within the U.S. Delivery times may vary depending on your location and the shipping method selected at checkout.
Shipping Rates: Calculated at checkout based on your order size and destination.
Order Tracking: Once your order has shipped, you will receive a confirmation email with tracking information.
Products Covered: Tumblers, Journals, Coloring Books, Tote Bags, and Canvas Prints.
Return & Exchange Policy
Your satisfaction matters to us. If for any reason you are not fully happy with your purchase, please review our return policy:
Eligibility: Returns are accepted within 14 days of delivery on unused and unopened items in their original condition.
Non-Returnable Items: Customized or personalized designs, including canvas prints made to order, are final sale and cannot be returned unless they arrive damaged or defective.
Damaged/Defective Items: If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue. We will gladly replace the item or issue store credit.
Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds/Exchanges: Once we receive and inspect your return, a refund will be processed back to your original payment method (excluding shipping fees), or an exchange will be arranged.
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